Tangaroa (Two Days Aberdeen Cultural Experience)

• Upon reservation confirmation, any changes should be made according to cancellation/change regulation and bad weather policy.
• Upon reservation confirmation, any extra services cancellation will not be accepted, the hirer should pay the fees according to the bill. Any extra services addition should be made 14 days before the boarding date.
• The vessel owner owns the right to reject boarding, if the amount of passengers exceeds the vessel’s maximum capability.
• The finalised cruising route is subjected to the weather condition on the boarding date, if any additional fee is applicable, please pay the vessel owner directly.
• The hirer shall be responsible to meet the cost of repairing any damage caused to the yacht, and of repairing or reinstating or replacing any its parts damaged or destroyed (fair wear and tear excepted), stolen or removed during the use of the yacht.
• Followed by the Hong Kong Ordinances, it is mandatory to have a 3rd party boat insurance coverage for your boat. But customers should take care for their own properties. Our company is not responsible for any damages or loss. Please seek for police's help if needed.
• Extra fees may be charged due to late return.
• Customers can purchase extra insurances if needed.

Mechanical Problems

• If the engine fails prior to charter and cannot be repaired before boarding, the company will inform the charterer as soon as possible. An alternative vessel will be provided as quick as reasonably possible and if no vessel is available, a re-scheduled charter date will be guaranteed within 6 months of the original charter date. The customer will take possession of any and all catering on the day of the original charter, and will need to re-order for the rescheduled date.
• If the engine fails during the charter, the Captain stall try his or her best to alleviate the problem. If this is not possible, the captain will make arrangements to take passengers back to shore. In regards to the possibility of compensation, in the form of a reduced rate additional charter date, arrangements will be made between Seayou Bookings Limited and the charterer on the first working day after the charter. The Captain's focus is the safety of the boat and its guests, and will not be responsible for any negotiations with the charterer.

Bad Weather Arrangement

• In case of adverse weather, vessel owners will decide whether to sail or not or change the route of that day in light of the circumstances. All decision made will be based on safety.  Vessel owners reserve all rights to cancel or reroute the boat trip in terms of adverse weather conditions.
• The boat trip will remain scheduled as usual without a refund, when:
  i) Typhoon signal 1 or Red Rainstorm Signal are hoisted; 
  ii) The higher typhoon signal is changed to typhoon signal No. 1 and Black rainstorm Signal is changed to Red Rainstorm Signal 3 hours before onboarding
  Guests shall keep close contact with the vessel owner to determine the arrangement for that day.
• If Typhoon Signal No. 3 or above or Black Rainstorm Signal is still hoisted 3 hours before the onboarding time, the trip would be rescheduled. 
  
  Reschedule（for booking from April to September）:
  According to the reservation vacancy, reservations from April to September can be changed to the same weekdays or weekends in or after October in the same year, and if you wish to change it to the same weekdays or weekends before October in the same year, guests may have to bear the extra fee if applied（Please contact vessel owners for details）, and the difference in updating the reservation is non-refundable.
  
  Reschedule（for booking from October to March）:
  The reservation from October to March can be changed to the same weekdays or weekends within 3 months of the original date. If you want to change it to the same weekdays or weekends after 3 months of the original date, guest may have to bear the extra fee if applied（Please contact vessel owners for details). The difference in the updated reservation is also non-refundable.
• If the No. 3 or higher typhoon signal or Black Rainstorm Signal is hoisted during the charter period, the vessel owner has the right to return earlier time than scheduled in accordance with the Hong Kong Shipping Ordinances and for safety reasons. There will be no compensation, rescheduling or refund in the remaining time.
• In the event of cancellation or rescheduling of any charter order, food and beverage in all booking orders shall not be changed or cancelled. Due to food preparation or other factors, guest still has to bear the full cost（Please contact vessel owners for details）and pick up the food from the selected location on time.
• All reschedule and extra fee must be completed and paid within one week, otherwise all rights will be deemed to be waived.
• If the boat is unable to pick up passengers at the designated pier due to weather conditions of water situation, guests shall board according to the pier suggested by the vessel owner.
• Guests can only change the reservation time once.